Return Policy

Shipping Policy

Our goal is to ship your order accurately, on time, and at the most cost effective means possible. Orders generally ship within one to two business days. Our standard shipping method is via UPS Ground service from northern California. We also offer next day air and second day air service from UPS if requested as well as a variety of service types from the US Postal Service. Please allow adequate time for your items to arrive. Orders to the eastern U.S. may take 7-10 business days. If you have a problem with or questions about your order please call us at 866.998.6764 from 9:00 AM to 5:00 PM pacific time.

 

Return Policy

100% Great Taste Money Back Guarantee:

We offer a 100% money back guarantee on the taste of WHEY Fantastic. If you are not completely satisfied with the product’s taste we will refund 100% of what you paid for the product. You must provide a receipt or invoice for the product if you purchased it in a store or from a website other than our own. We will refund your money only for one can of each flavor of product that is opened (used). We will accept returns on unopened and undamaged cans of the product if and only if they were purchased at the same time as the original product and that purchase is reflected on the invoice or receipt. Please call customer service at 866.998.6764 from 9:00 AM to 5:00 PM pacific time to arrange for all returns.

Missing, Damaged, or Incorrect Item Sent  Return Policy:

We do our best to make sure every order is shipped accurately and on time. However we do make mistakes once in awhile. If an item is missing, damaged or incorrect please contact customer service, within 5 days of receipt of your order, at 866.998.6764 or via email  to get a Return Authorization Number (RA#). We will do our best to rectify the problem.

If you have a problem with or a question about a Whey Fantastic purchase from a retail store or from a website other than this one contact our customer service department and they will help solve the problem or advise you where to return the product.

We only refund return shipping costs that were previously approved by customer service unless the item is being return as a result of our error. Send your return prepaid via UPS or FedEx so that it can be tracked. We do not accept COD. Save your shipping receipt and tracking number for proof of return delivery. We are not responsible for return packages that are lost or damaged by the shipping company.

Thank you!